ClientSignal
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Terms of Service

Last updated: March 2026

1. Service Description

ClientSignal is an automated reporting platform that generates AI-powered performance reports for marketing agencies and delivers them to their clients via email. By using ClientSignal, you agree to these terms.

2. Account Responsibilities

You are responsible for maintaining the security of your account credentials and the accuracy of the information you provide. You must have authorization to connect advertising accounts and send reports to your clients on their behalf.

3. Acceptable Use

You agree not to:

  • Use ClientSignal to send unsolicited communications or spam
  • Misrepresent the source or nature of AI-generated reports
  • Attempt to circumvent plan limits or billing
  • Share your account credentials with unauthorized parties

4. AI-Generated Content

Reports are generated using AI and are based on the advertising metrics available at the time of generation. While we strive for accuracy, AI-generated content may contain errors or misinterpretations. You are responsible for reviewing reports before they reach your clients, especially when using Review First mode. ClientSignal is not liable for business decisions made based on AI-generated reports.

5. Subscription and Billing

ClientSignal offers a 14-day free trial with no credit card required, including one free AI-generated report. After the trial, tiered subscription plans are available with base client allotments. If you exceed your plan's base client count, overage billing applies per additional client ($15/mo Starter, $12/mo Growth, $10/mo Agency). Subscriptions renew automatically each month. You may cancel at any time, and your access will continue until the end of your current billing period.

6. Pricing

Founders pricing is available to the first 10 subscribers and is locked for 12 months from the subscription start date. After the 12-month founders period, the subscription automatically adjusts to the then-current standard pricing for the applicable plan. Subscribers will be notified at least 30 days before any price change takes effect.

7. Data and Privacy

Our handling of your data is governed by our Privacy Policy. By connecting advertising platform accounts, you grant ClientSignal permission to access read-only advertising data through those platforms' APIs.

8. Service Availability

We aim to deliver reports reliably every week. However, reports depend on third-party API availability (Google, Meta, TikTok, HubSpot, Klaviyo, Mailchimp, Slack) and may be delayed or incomplete if those services experience outages. We will notify you of any integration issues that affect report delivery.

9. Limitation of Liability

ClientSignal is provided “as is” without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of the service, including but not limited to lost revenue, client relationships, or data.

10. Data Processing

ClientSignal processes advertising metrics data from connected third-party platforms (Google Ads, Google Analytics, Meta Ads, TikTok Ads, HubSpot CRM, Klaviyo, Mailchimp) solely for the purpose of generating reports. We act as a data processor on your behalf. Data is fetched in real-time for report generation and stored as metrics snapshots within report logs for historical reference. We do not sell, share, or repurpose your advertising data for any other purpose.

11. Email Sending

By using ClientSignal, you authorize us to send AI-generated reports via email to the client email addresses you provide. You represent and warrant that you have the consent of each recipient to receive these communications. ClientSignal monitors email deliverability signals (bounces, complaints) and will automatically pause delivery to addresses that indicate issues. Abuse of email sending capabilities, including sending to invalid addresses or generating excessive complaints, may result in account suspension.

12. Data Retention

Report logs and associated metrics snapshots are retained for the duration of your active subscription plus 30 days after cancellation. OAuth tokens are encrypted at rest (AES-256-GCM) and are revoked upon disconnection or account deletion. Upon account deletion, all associated data including client records, report logs, OAuth tokens, and agency settings are permanently removed within 30 days.

13. Data Processing Agreement (DPA)

For agencies that require a formal Data Processing Agreement to comply with GDPR, CCPA, or other data protection regulations, please contact us at support@clientsignal.io. We will provide a signed DPA that covers the scope of data processing, security measures, sub-processor disclosures, and data subject rights.

14. Termination

You may delete your account at any time from your settings page. We may suspend or terminate accounts that violate these terms. Upon termination, all your data will be permanently deleted within 30 days.

15. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email to your registered address. Continued use of ClientSignal after changes constitutes acceptance of the updated terms.

16. Contact

For questions about these terms, contact us at support@clientsignal.io.